Frequently Asked Questions

Through the "AEON Netmember Service", you can review the latest 3 months' credit card statements, loan or hire purchase account payment advice. You can make use of the Online Bill Payment service to pay for over 400 organizations' bills. Furthermore, you can also redeem gifts and cash coupons under the bonus point redemption program via "AEON Netmember Service".

As long as you are an AEON member, you are eligible to apply for this online service.
Firstly, you have to connect to the "AEON Netmember Service" on AEON website and click into the link "Register". Then, follow the instructions in providing personal details to complete the registration process. After completion of the registration process, you will receive an email for activation of the account immediately. Please click the activation link in the activation email, AEON Netmember will send you an authentication code (One Time Password) to your registered mobile phone via SMS.
If you have not received the activation email after 30 minutes, please call our 24-hour Customer Service Hotline at 2895-6262 for enquiry.

Each member can register only once and have only one "AEON Netmember Service " user account. Once you logon to the account, you can view all the accounts under your name with AEON.

The service is offered free of charge.

If you forget your username or password, please logon AEON Netmember Service via AEON website and click Forget Username/Password. Then, you have to provide your personal details for verification. If the provided information matches with the information on our record, we will send you an activation email to your input email address. By clicking activation link in the activation email, AEON Netmember will send you the username and authentication code (One Time Password) to your registered mobile phone via SMS. If you have not received the activation email or SMS, please call our 24-hour Customer Service Hotline at 2895-6262 for enquiry.

Recommended setting for e-Statement printing as below.
Paper size: A4
Margins: 1.5cm / 0.6inch

If you need to print underline on e-Statement, please choose "File" -> "Page Setup" -> tick "Print Background (colours & images)" (applicable to IE8 and Firefox only).