Frequently Asked Questions
Services - Frequently Asked Questions
1. What types of loan are offered from AEON?
AEON provides AEON Personal Loan; Car Owner Loan; Study Loan and Motorcycle Instalment Loan. Click here for detail.
2. How to apply for AEON loan?
Customer can call the 24-hr application hotline on 2239-9322 or visit any AEON branch nearby.
To apply online, please click here.
3. Approval process of loan application?
4. What is extension charge?
If the loan draw down date falls into the 11th to the last date of the month, an extension charge will be charged on the loan amount calculated on a daily basis from the date of the loan draw down to the sales cut-off date (currently on the 10th of the month).
5. How to apply for AEON credit card?
Customer can call the 24-hr application hotline on 2239-9322 or visit any AEON branch nearby.
To apply online, please click here.
6. Approval process of credit card application?
7. How to obtain a copy of cardholder agreement?
Customer can call the 24-hr customer service hotline on 2895-6262 or visit any AEON branch nearby or click here.
8. How to obtain a copy of credit card fee schedule?
Customer can call the 24-hr customer service hotline on 2895-6262 or visit any AEON branch nearby or click here.
9. What is credit card instalment plan?
At designated merchants, AEON Credit Card member can make use of credit card instalment to pay for goods or services. The repayment amount will be charged to the card account every month, up to 24 months.
10. How to obtain a copy of card instalment plan terms and conditions?
Customer can call the 24-hr customer service hotline on 2895-6262 or visit any AEON branch nearby or click here.
11. What is TransUnion Limited?
Please refer to www.transunion.hk
12. How to check the result of application?
Customer can call the 24-hr application hotline on 2239-9322 or visit any AEON branch nearby.
13. How to apply for insurance products?
Customer can call the 24-hr application hotline on 2239-9322 .
14. AEON Branches locations?
Please click here.
15. AEON ATMs locations?
Please click here.
16. What kinds of functions does AEON ATM provide?
Services provide by AEON ATM include cash advance, account enquiry, Octopus reload, insurance service enquiry, purchase insurance products, discount offers, AEON Branch and ATM address enquiry.
17. How to draw cash from credit card account?
Card member can draw cash from the card account through AEON Branch, ATM network, by phone or through website. For details, please click here.
18. How to apply for Octopus Automatic Add-Value Service?
Application form can be obtained from AEON Branch or downloaded from AEON website. For details, please click here.
19. How to redeem the gifts offered by AEON Bonus Point Program?
Redemption form can be obtained from AEON Branch or click here this link to redeem online.
20. Where to check discount merchants offers?
Please click here.
21. What kinds of payment methods are available?
Repayment can be made through PPS, bank autopay, cheque, HSBC payment service and cash payment at convenience stores. For details, please click here.
22. How to operate the hotline system?
Please click here.
23. How to contact AEON merchant team for business opportunity?
Our merchant team can be reached at 2239-9888 or through email: info@aeon.com.hk
