Apply Loan

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Non-AEON Netmember or New Customer

Apply

Apply Here.

 
 
Apply Tax Loan

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Existing AEON Netmember

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Non-AEON Netmember or New Customer

Apply

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Apply Personal Loan

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Existing AEON Netmember

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Non-AEON Netmember or New Customer

Apply

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Apply Credit Card

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Non-AEON Netmember or New Customer

Apply

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Online Cash Advance

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Non-AEON Netmember or New Customer

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Frequently Asked Questions-Services

Services - Frequently Asked Questions
1. What types of loan are offered from AEON?

AEON provides AEON Personal Loan; Tax Loan and Home owner Loan. Click here for detail.

2. How to apply for AEON loan?

Customer can call the application hotline on 2895-6262 or visit any AEON branch nearby.
To apply online, please click here.

3. Approval process of loan application?
Receive application
Review information provided
Consider the credit report
Loan confirmation
Loan amount can be released in cash at AEON Branch or requested to transfer to designated bank account.
4. What is extension charge?

If the loan draw down date falls into the 11th to the last date of the month, an extension charge will be charged on the loan amount calculated on a daily basis from the date of the loan draw down to the sales cut-off date (currently on the 10th of the month).

5. How to apply for AEON credit card?

Customer can call the application hotline on 2895-6262 or visit any AEON branch nearby.
To apply online, please click here.

6. Approval process of credit card application?
Receive application
Review information provided
Consider the credit report
Card Approval
Card will be mailed to Customer's home address or can be picked up at AEON Branch
7. How to obtain a copy of cardholder agreement?

Customer can call the customer service hotline on 2895-6262 or visit any AEON branch nearby or click here.

8. How to obtain a copy of credit card fee schedule?

Customer can call the customer service hotline on 2895-6262 or visit any AEON branch nearby or click here.

9. What is credit card instalment plan?

At designated merchants, AEON Card member can make use of credit card instalment to pay for goods or services.  The repayment amount will be charged to the card account every month, up to 24 months.

10. How to obtain a copy of card instalment plan terms and conditions?

Customer can call the customer service hotline on 2895-6262 or visit any AEON branch nearby or click here.

11. What is TransUnion Limited?

Please refer to www.transunion.hk

12. How to check the result of application?

Customer can call the application hotline on 2895-6262 or visit any AEON branch nearby.

13. How to apply for insurance products?

Customer can call the application hotline on 2239-9333.

14. AEON Branches locations?

Please click here.

15. AEON ATMs locations?

Please click here.

16. What kinds of functions does AEON ATM provide?

Services provide by AEON ATM include cash advance, account enquiry,AEON Branch and ATM address enquiry.

17. How to draw cash from credit card account?

Card member can draw cash from the card account through AEON Branch, ATM network, by phone or through website. For details, please click here.

18. How to apply for Octopus Automatic Add-Value Service?

Application form can be obtained from AEON Branch or downloaded from AEON website. For details, please click here.

19. How to redeem the gifts offered by AEON Bonus Point Program?

Redemption form can be obtained from AEON Branch or click here this link to redeem online.

20. Where to check discount merchants offers?

Please click here.

21. What kinds of payment methods are available?

Repayment can be made through PPS, bank autopay, HSBC payment service, JET payment , cash payment at branch and cash payment at convenience stores. For details, please click here.

22. How to operate the hotline system?

Please click here.

23. How to contact AEON merchant team for business opportunity?

Our merchant team can be reached at 2239-9407 or click here to contact us through email.

24. What is One-time Password (OTP)?

OTP Service is a security feature provided by AEON. When you make an online transaction with your AEON Visa cardAEON Mastercard or AEON JCB card at a participating 3D Secure online merchant, you will receive a 6 digits OTP through an SMS to your registered mobile number. Simply enter the OTP to authenticate your transaction.

25. How to register the OTP Service?

No registration is required for OTP Service. And there is no service charge for this service. The OTP SMS will be sent to your mobile number.
Please ensure your registered mobile number with us is valid and updated.

26. Why do I need an OTP Service? What are the benefits of OTP?

OTP Service provides an extra security protection against online fraud. When you make an online transaction with your AEON Card at a participating 3D Secure online merchant, an OTP is required for the transaction authentication. With the implementation of this password authentication, should your credit card information be pilfered for any reason, they will not be able to use your credit card for the online transactions without the OTP sent to your registered mobile phone.

27. Do all online transactions require an OTP?

No. OTP is only required for online merchants that support the 3D Secure authentication protocol.

28. Does an OTP expire? What happen if I enter the wrong OTP 3 times in a row?

The OTP expires in 3 minutes after it is issued. If you are unable to enter the OTP to complete your online transaction before the OTP expires, you can click “Resend OTP” button on the transaction webpage in order to receive another valid OTP on your registered mobile number. You can re-submit the new OTP to complete the transaction.
Please note that the “Resend OTP” function can only be used 3 times for each transaction. If you use the “Resend OTP” function for 3 times in a row without entering the correct OTP, you will be unable to complete the transaction. You will have to contact our Customer Service Hotline 2895-6262 to activate the service.
If you are unable to complete the transaction with a valid OTP, the transaction will be declined.

29. Can I receive an OTP when I am overseas?

If you are overseas and using overseas mobile service providers, the service provider may not support receipt of international SMS. Please bereminded to turn on your mobile phone and activate your roaming service to ensure you can receive the OTP SMS to complete the online transaction when you travel to overseas. Please consult your telecommunication service provider for details.

30. If my registered mobile number is not a Hong Kong mobile number, will I receive the OTP?

No, the service is only available for Hong Kong mobile number, to use this service you would have to update your registered mobile with a Hong Kong mobile number.

31. How do I update my mobile number if I did not provide a valid mobile number?

If you do not have a valid mobile number in our record, you would not be able to make successfully transactions. We suggest you to update your mobile number with us immediately through “AEON HK” mobile app or visit our branch  [Click Here] .