Subject:
Details of your complaint (Evidence to support your complaint)
AEONHK999 - Confidential Complaints Management
Requirement : J-SOX requires an establishment of a mechanism whereby staff and other interested stakeholders wishing to make a confidential report on certain financial irregularities or practices alleged to exist in the company which are required to be handled at the top level without identifying the sender of such reports.
Objective :
To handle the following type of complaints received from staff against any staff member on :
Matters relating to financial impact to business (expenses / revenue )
Unethical business practices
Deviation from established accounting and financial procedures.
Exclusion : The AEONHK999 procedures are not applicable to the following complaints
Complaints relating to staff personal affairs
Staff bad behaviour
Telephone manners
All customer complaints relating to routine business operations
These excluded complaints will be handled in the normal course of business as per existing procedures by HR / CS.
The information provided will be used to follow-up your complaint.