International payment guarantee anytime anywhere, cashless hospitalisation
Optional critical illness benefits tailored for your needs
Free Medical Preventive Service once per yeari
20% premium discount for AEON Cardholders
Applicable to the first policy year
Promotion period extended to 31 March 2023
Earn up to HK$1,000 Mannings Coupon
Rewarded amount based on the annual premium amount paid of the insured Plan
Promotion period extended to 31 March 2023
Full cover for major hospitalisation expenses (such as miscellaneous hospital charges, in-hospital specialists, surgeonsii, anaesthetistsii and operation theatre chargesii)
Pre and post hospitalisation care for 30 days before admission and 90 days after discharge
Optional benefits including comprehensive coverage for 28 Critical Illnessesiii, Lady Benefit Covering Critical Female Illnessesiii, Outpatient Services Benefit, Supplementary Major Medical Benefitiv, Dental Benefit, and Maternity Benefitv
For enquiries, please call AEON MSIG Insurance Service Hotline at (852) 2590 1590.
Collection of Levy on Insurance Premium: Insurance Authority (IA) has announced the collection of levy on insurance premium under the Insurance Ordinance with effect from 1st January 2018. As a result, all premium payable are subject to levy. For further information, please visit www.ia.org.hk/en/levy
General Terms and Conditions
The promotion period is from 1 October 2022 to 31 March 2023 (both days inclusive) ("Promotion Period").
Within Promotion Period, successful applicants of MediSure Plus of MSIG Insurance (Hong Kong) Limited ("MSIG") whose submit the required information on MSIG's insurance application website accessed through the website of AEON Credit Service (Asia) Co., Ltd. (“AEON”) and receive a quotation for MediSure Plus from AEON MSIG Insurance Service Hotline is entitled to below discount offer:
20% premium discount on the first year policy
The premium discount is only applicable to the first year premium of the MediSure Plus policy.
These terms and conditions are related to the promotional offers only and no reference has been made to any MSIG insurance policy ("Policy") or any coverage or content. Customers are advised to read and understand the Policy before applying for the relevant insurance.
AEON and MSIG reserve the right to vary or terminate the offers at any time and to amend the terms and conditions from time to time without prior notice.
All matters or disputes in relation to the promotional offers and the interpretation of terms and conditions herein shall be subject to the decision of AEON and MSIG, which shall be final and binding.
If there is any inconsistency or conflict between the English and the Chinese versions of these terms and conditions and any details of the promotional offers, the English version shall prevail.
Terms and Conditions of Mannings Coupon
a. Upon successful enrolment of MediSure Plus, customers will be eligible to earn Mannings Coupon as gift. Mannings Coupon(s) will be rewarded in the corresponding amount as below depending on the annual premium amount paid of the insured Plan.
Annual Premium Amount paid
Mannings Coupon value
HK$3,000 - $4,999
HK$5,000 - $7,999
HK$8,000 - $9,999
HK$10,000 or above
b. Mannings Coupon(s) will be mailed to the Eligible Customers' address (as provided in the enrolment) within 90 days from the policy effective date of the MediSure Plus.
c. Customers must have not cancelled the relevant insurance enrolments and/or policies at the time when the the Mannings coupon mailed to Eligible Customer's address.
d. The Mannings coupon(s) from the Promotion are not transferrable, returnable and cannot be altered or redeemed for cash under any circumstances. Terms and conditions apply.
e. MSIG reserves the right to alter or terminate the promotional offers and/or amend the terms and conditions at any time without notice.
f. All matters or disputes in relation to the promotional offers and the interpretation of terms and conditions herein shall be subject to the decision of MSIG, which shall be final and binding.
i. A redemption letter for the free medical preventive service will be sent together with the policy to each Insured Person (if applicable) by mail in 4 weeks of policy inception.The redemption letter is non-transferable and cannot be exchanged for cash.
ii. The maximum limit of surgeon, anaesthetist and operation theatre charges for Excel Plan should be according to surgical schedule up to HK$330,000. For Standard Plan, the maximum limit of surgeon fee is up to HK$52,000, anesthetist fee and operation theatre are 35% of surgeon’s fee payable.
iii. Terms and Conditions for Critical Illness Benefit and Lady Benefit:
Waiting period - 60 days
Survival period - 21 days
Age limit for insuring Critical Illness Benefit : 15 days - 59 years of age
Age limit for insuring Lady Benefit : 18 - 59 years of age
Age limit for renewal : 79 years of age
Critical illness cover :
° Under Standard Coverages (12 Critical Illnesses): Cancer (Spread of Malignant cell),Major Burns, Coronary Artery-Bypass Surgery, Coma, Stroke (Permanent neurological damage), Blindness (both eyes), Heart Attack, Loss of Hearing (both ears), Motor Neurone Diseases, End Stage Kidney Failure, End Stage Liver Failure, Major Organ Transplant(s). ° Under Comprehensive Coverages (28 Critical Illnesses), with the above listed critical illnesses plus: Parkinson's Disease, HIV Resulting from Blood Transfusion, Loss of Speech, Muscular Dystrophy, Multiple Sclerosis, Aorta Surgery, Benign Brain Tumour, Encephalitis, Paralysis/ Paraplegia, Heart Valve Surgery, Terminal Illness, Accidental Head Injury Resulting in Major Head Trauma, Loss of Independent Existence, Alzheimer's Disease, Loss of Limbs, Pulmonary Hypertension.
Cover the following Critical Female Illnesses: Female specific cancers in situ: Breast, Vagina/vulva, Fallopian tube, Uterus, Cervix (CIN III or above), Ovary. Female illnesses: Rheumatoid arthritis, Osteoporosis leading to hip fractures, Systemic Lupus erythematosus (SLE) with lupus nephritis. If you suffer from one of the critical illnesses or critical female illnesses as defined in your selected plan, you will be entitled a cash benefit as stated in the Table of Benefits. Once the full amount of the Maximum Limit is paid, your Critical Illness Benefit will cease but you can still enjoy the protection of medical cover up to age 100.
Remark for Lady Benefit
Lady Benefit is a rider of Critical Illness Benefit and cannot be insured separately.
Lady Benefit paid will reduce the maximum limit of Critical Illness Benefit.
iv. Not applicable to Pre and Post-Hospitalisation Care and Post Operation and Cancer Treatment Recovery Benefit. HK$1,000 of deductible amount will applied to each claim.
v. Optional Maternity Benefit is eligible for Insured Person aged 18 to 49 upon enrolment.
vi. The above insurance plans are underwritten by MSIG Insurance (Hong Kong) Limited ("MSIG"). AEON Credit Service (Asia) Co., Ltd. ("AEON") is an authorised insurance agent of MSIG. MSIG reserves the right of final approval and amend the above insurance plans. In case of disputes, the decision of MSIG shall be final and binding.
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AEON Branches locations?
Customer can click here to visit AEON Branches locations.
What kinds of payment methods are available?
Repayment can be made through PPS, bank autopay, HSBC payment service, JET payment and cash payment at convenience stores. For details, please click here.
How to operate the hotline system?
Customer can click here to visit AEON hotline system.
How to contact AEON merchant team for business opportunity?
Our merchant team can be reached at 2239-9407 or click here to contact us through email.
What channels are available for AEON Cash Advance application?
AEON Cardmember is able to perform Cash Advance service through “AEON HK” Mobile App, AEON Netmember service, AEON Customer Services Hotline at 2895 6262, or non-AEON ATM network.
What channels are available for set or change of Personal Identification Number (PIN)?
AEON cardholder is able to set or change PIN through “AEON HK” Mobile App*, click here for detail.
* Mastercard with card expiry date earlier than 09/2025 can only request for reissue PIN.
What channels are available for Cash Advance balance check?
AEON cardmember is able to check Cash Advance balance through “AEON HK” Mobile App, AEON Netmember service, contact AEON Customer Services Hotline at 2895 6262, or by non-AEON ATM network.
What types of loan are offered from AEON?
AEON provides AEON Personal Loan; Tax Loan and Home owner Loan. Click here for detail.
How to apply for AEON loan?
Customer can call the application hotline on 2895-6262 or visit any AEON branch nearby. To apply online, please click here.
Approval process of loan application?
Step 1: Receive applicationStep 2: Review information providedStep 3: Consider the credit reportStep 4: Loan confirmationStep 5: Loan amount can be released in cash at AEON Branch or requested to transfer to designated bank account.
What is extension charge?
If the loan draw down date falls into the 11th to the last date of the month, an extension charge will be charged on the loan amount calculated on a daily basis from the date of the loan draw down to the sales cut-off date (currently on the 10th of the month).
Customer can call the application hotline on 2895-6262 or visit any AEON branch nearby.
How to apply for AEON Credit Card?
Customer can call the application hotline on 2895-6262 or visit any AEON branch nearby. To apply online, please click here.
Approval process of credit card application?
Step 1: Receive applicationStep 2: Review information providedStep 3:Consider the credit reportStep 4: Card ApprovalStep 5: Card will be mailed to Customer's home address or can be picked up at AEON Branch
Customer can click here to visit AEON discount merchants offers.
What is One-time Password (OTP)?
OTP Service is a security feature provided by AEON. When you make an online transaction with your AEON Visa card, AEON Mastercard or AEON JCB card at a participating 3D Secure online merchant, you will receive a 6 digits OTP through an SMS to your registered mobile number. Simply enter the OTP to authenticate your transaction.
How to register the OTP Service?
No registration is required for OTP Service. And there is no service charge for this service. The OTP SMS will be sent to your mobile number. Please ensure your registered mobile number with us is valid and updated.
Why do I need an OTP Service? What are the benefits of OTP?
OTP Service provides an extra security protection against online fraud. When you make an online transaction with your AEON Card at a participating 3D Secure online merchant, an OTP is required for the transaction authentication. With the implementation of this password authentication, should your credit card information be pilfered for any reason, they will not be able to use your credit card for the online transactions without the OTP sent to your registered mobile phone.
Do all online transactions require an OTP?
No. OTP is only required for online merchants that support the 3D Secure authentication protocol.
Does an OTP expire? What happen if I enter the wrong OTP 3 times in a row?
The OTP expires in 3 minutes after it is issued. If cardholder is unable to enter the OTP to complete your online transaction before the OTP expires, you can click "Resend OTP" button on the transaction webpage in order to receive another valid OTP on your registered mobile number. You can re-submit the new OTP to complete the transaction. Please note that the "Resend OTP" function can only be used 3 times for each transaction. If cardholder uses the "Resend OTP" function for 3 times in a row without entering the correct OTP, you will be unable to complete the transaction. You will have to contact our Customer Service Hotline 2895-6262 to activate the service. If you are unable to complete the transaction with a valid OTP, the transaction will be declined.
Can I receive an OTP when I am overseas?
If cardholder is overseas and using overseas mobile service providers, the service provider may not support receipt of international SMS. Please bereminded to turn on your mobile phone and activate your roaming service to ensure you can receive the OTP SMS to complete the online transaction when you travel to overseas. Please consult your telecommunication service provider for details.
If my registered mobile number is not a Hong Kong mobile number, will I receive the OTP?
No, the service is only available for Hong Kong mobile number, to use this service cardholder would have to update your registered mobile with a Hong Kong mobile number.
How do I update my mobile number if I did not provide a valid mobile number?
If cardholder does not have a valid mobile number in our record, you would not be able to make successfully transactions. We suggest you to update your mobile number with us immediately through "AEON HK" mobile app or visit our branch [Click Here] .
What is "AEON Netmember Service"?
Through the "AEON Netmember Service", customer can review the latest 6 months' credit card statements, loan or hire purchase account payment advice. Our Bill Payment service allows you to pay for over 400 organizations' bills, also you can redeem gifts and cash coupons under the bonus point redemption program, new card and loan application, and more services available for your convenience.
How do I apply for "AEON Netmember Service"?
As long as you are an AEON customers, you are eligible to register for this online service. Click here for detail.
If you have any problem for Netmember registration, please call our Customer Service Hotline at 2895-6262.
Can I register for more than one "AEON Netmember Service" user account?
Each customer can register only once and have only one "AEON Netmember Service" user account. Once you logon to the account, you can view all the eligible accounts under your name with AEON.
Is there any fee for the registration and usage of "AEON Netmember Service"?
AEON Netmember Service is free of charge.
What should I do if I forget my username or password?
If customer forget your username or password, please click "Forget Username/Password" in the login page. You have to provide your personal details for verification. If the provided information matches with our record, we will send your username with a one-time password by SMS. After verification, you can reset a new password. If you have not received the one time password by SMS, please call our Customer Service Hotline at 2895-6262.
What is “AEON HK” Mobile App (“Mobile App”)?
"AEON HK" Mobile App is a mobile app platform through which, customer can conveniently and safely logon to "AEON Netmember Service" to access your account, check transaction history and so forth with just a few clicks. For more details on Mobile App features, please click here.
Is there any fee to use the Mobile App?
AEON will not charge for download and use of the Mobile App. However, customer may be responsible for any mobile data usage fee while accessing our Mobile App service. For details, please refer to your mobile network provider.
How can I download the Mobile App?
To download the Mobile App, customer can simply go to App Store or Google Play Store and search for "AEON HK".
How can I logon to the Mobile App?
If customer have successfully registered "AEON Netmember Service", you can logon with your valid username and password to our Netmember service, or with biometric authentication once activated (iPhone with Touch ID/Face ID function or Android phone with fingerprint authentication function). If you have not yet registered, please click here or register via the Mobile App.
What mobile phones can support the Mobile App?
The Mobile App is compatible with the following mobile phones: • iPhone with iOS 13 or above • Android phones with version 9.0 or above Please be noted that tablet models and some specific mobile phones may not support the Mobile App.
How to apply for Octopus Automatic Add-Value Service?
Which types of Octopus can be linked with the Automatic Add Value Service (AAVS)?
AAVS can be linked with all types of Octopus.
How can I apply for AAVS?
To apply for AAVS, you must be aged 18 or above and have a credit card issued by AEON Credit Service (Asia) Co., Ltd ("AEON"). Each Octopus Holder can have maximum 3 AAVS linked with 3 different financial institutions' credit card. Each Octopus Holder can apply maximum 3 AAVS for his/her family members or friends. Each Octopus Holder can have maximum 6 AAVS accounts (3 for Octopus Holder + 3 for family members or friends).
Can I apply for AAVS for more than one Octopus?
You can apply for AAVS for up to three Octopus through three different financial institutions.
I have already applied for AAVS. Why can't my existing Octopus be used for auto reload?
There are two possible causes:
i. The application has not yet been approved by AEON. Note: AEON will issue a notification letter with instructions for activation of the AAVS upon approval of your AAVS application.
ii. AAVS for the Octopus is not yet activated. Note: After you have received the notification letter, you should bring the letter and the Octopus to any MTR Customer Service Centre to activate AAVS on your Octopus. If you have an Octopus PC Reader, you can activate the service through Octopus PC Reader Service at our website.
Why has my AAVS application been rejected?
There can be several reasons:
i. You may already have an existing Octopus linked with AAVS through AEON. Note: You may apply for AAVS for up to three Octopus through three different financial institutions.
ii. If apply for AAVS for family members, friends or relatives, AEON may require that the primary credit cardholder also holds an AAVS account at AEON.
iii. The application form is not properly filled out, or by other reasons that the application cannot be processed. If you have any enquiry, please contact AEON Customer Service Hotline on 2895 6262 or Octopus Customer Service Hotline on 2266 2222.
Can I apply for AAVS for several Octopus using the same credit card account or different credit card accounts at the same financial institution?
For yourself, you can apply for AAVS for up to a maximum of three Octopus through three different financial institutions. You can also apply for AAVS for up to three family members, friends or relatives aged 12 or above.
How can I cancel the AAVS?
Cancellation can be made by calling the Octopus Customer Service Hotline on 2266 2222. Upon receipt of your cancellation request, we will send an authorization letter for de-activating the AAVS function on your Octopus. Please bring the letter and the Octopus to any MTR Customer Service Centre within 7 calendar days to deactivate the AAVS function on your Octopus. You may continue to use the Octopus in the normal way after cancellation.
Note: Cancellation of AAVS must be made by the Octopus user, and not the credit card holder
How to redeem the gifts offered by AEON Bonus Point Program?
Unless otherwise specified in the card application form, cardholders can earn one bonus point for every HK$1 spent on credit purchase.
What kind of transaction does not earn bonus point?
Cash advance, fees and charges (including finance charge, annual fee, late charge and any other charge), tax payment, casino chips and cancelled or refunded transactions will not be entitled to any bonus point.
Under what circumstance will bonus point be deducted? Why does bonus point become negative in my monthly statement?
Under normal circumstance, bonus points will be deducted for redemption. If there is any cancelled or refunded transaction in your card account after deducting the relevant bonus point，AEON will make adjustment on bonus points earned from the transaction. If the bonus point in your card account is less than the adjustment, there is a chance to show negative bonus point.
Example : You have 20,000 bonus points in your credit card account. After making credit purchase of HK$7,000 in a shop, the bonus point balance will become 27,000. If you redeem a piece of AEON HK$100 gift voucher bonus point will be reduced to 2,000 (require 25,000 AEON Bonus Points to redeem one gift voucher). If due to product detects, the merchant agree to cancel the transaction and refund HK$7,000 to your credit card account. Then AEON will deduct 7,000 bonus points from your credit card account. Because the current bonus point balance is 2,000, it will become -5,000 after the adjustment. If there is no new transactions exceeds HK$5,000, the bonus point balance will be shown negative in the statement of that month.
What should I do when bonus point balance is negative?
The new bonus points you earn will be used to offset the negative bonus points until the balance becomes positive in your card account.
Example : If the current bonus point balance is -5,000. And you earn 4,000 new bonus points by purchase spending HK$4,000 in a shop. These earned bonus points will be used to offset -5,000 bonus points. Thus, the bonus points balance will become -1,000 in the statement. The bonus point balance will become positive if you earn more than 1,000 bonus points.
Are all AEON Credit Cards eligible for redemption?
Cardholders of AEON Card JAL and AEON CARD WAKUWAKU are not eligible for the bonus point redemption program.
Is AEON supplementary cardholder eligible for redemption?
No, only AEON principal cardholder is eligible for redemption of supplementary card’s bonus points.
How to redeem?
1. Online – Select the item(s) you wish to redeem from our online catalogue at AEON net member bonus point page.2. AEON mobile app – To register or logon to AEON Netmember through mobile app. Download "AEON HK" mobile app, please click here.
3. By mail – Complete the redemption form and mail to: 20th Floor, Mira Place Tower A, 132 Nathan Road, Tsim Sha Tsui, Kowloon, Hong Kong (Please specify "AEON Bonus Point Program")
How to check bonus point?
Accrued bonus points and their expiry date will be shown on the cardholder’s monthly statement. For your convenience, you can also view your bonus points any time through AEON Netmember Service.
How much is the Paper Statement Fee and when will it be charged?
Effective from statement of Jun 2021, Monthly Paper Statement Fee of HK$10 per statement will be debited in next month statement.
How can I avoid the Paper Statement Fee?
Customer can avoid the Paper Statement Fee simply by enrolling in the e-Statement service. You will be able to view, download and print out past statements via AEON Netmember and "AEON HK" Mobile App at anytime, anywhere.
Who will be eligible for the Paper Statement Fee waiver?
The charge will be waived for the Cardholders who will be aged 65 or above in a calendar year. Example: I was born on January 1, 1956 and will become 65 on January 1, 2021. Will I be charged the Paper Statement Fee if I have received paper statement in year 2021 No. Exemption is applicable to customers who reached 65 or above during the calendar year. Since you will be aged 65 in 2021, the fee will be waived.
How can I register for e-Statement service?
For New customer / Non-AEON Netmember 1. DOWNLOAD “AEON HK” Mobile App and check “e-Statement” after successful registration. OR 2. Visit AEON Website and click “LOGON” in the top right corner and register AEON Netmember service in the New User Registration.
*Customer who have registered for AEON Netmemeber service, e-Statement Service will be subscribed automatically
For existing AEON Netmember customers and receive Paper Statement 1. LOGON AEON Netmember Service1 2. Choose “e-Statement” 3. Click “Statement Setting” 4. Select “e-statement”23
Remark: 1. Change statement option is only available on AEON Netmember, and not available in "AEON HK" Mobile App 2. If the statement setting is updated by 10th of the month, the new setting will be reflected in the current month’s statement.3. Only principal cardholders can control the e-Statement settings for his/her supplementary card (limited to registered AEON Netmembers only).
If I update the statement setting, how long will it take?
If the statement setting is updated by 10th of the month, the new setting will be reflected in the current month’s statement.
If I have more than one AEON Credit Card, whether need to change for e-Statement service by each card?
Yes. As Principal Cardholder and Supplementary Cardholder will be supplied with separate monthly statements, Principal Cardholder required to change the statement option separately in each card.。 You will be charged for the fee if any paper statements are generated for Supplementary Cardholder during the period. Only principal cardholders can control the e-Statement settings for his/her supplementary card (limited to registered AEON Netmembers only).