AEON Netmember Service User Guideline

Customer can click here to visit AEON Branches locations.

Repayment can be made through PPS, bank autopay, HSBC payment service, JET payment and cash payment at convenience stores. For details, please click here.

Customer can click here to visit AEON hotline system.

Our merchant team can be reached at 2239-9407 or click here to contact us through email.

AEON Cardmember is able to perform Cash Advance service through “AEON HK” Mobile App, AEON Netmember service, AEON Customer Services Hotline at 2895 6262, or non-AEON ATM network.

AEON cardholder is able to set or change PIN through “AEON HK” Mobile App*, click here for detail.

* Mastercard with card expiry date earlier than 09/2025 can only request for reissue PIN.

AEON cardmember is able to check Cash Advance balance through “AEON HK” Mobile App, AEON Netmember service, contact AEON Customer Services Hotline at 2895 6262, or by non-AEON ATM network.

AEON provides AEON Personal Loan; Tax Loan and Home owner Loan. Click here for detail.

Customer can call the application hotline on 2895-6262 or visit any AEON branch nearby.
To apply online, please click here.

Step 1: Receive application
Step 2: Review information provided
Step 3: Consider the credit report
Step 4: Loan confirmation
Step 5: Loan amount can be released in cash at AEON Branch or requested to transfer to designated bank account.

If the loan draw down date falls into the 11th to the last date of the month, an extension charge will be charged on the loan amount calculated on a daily basis from the date of the loan draw down to the sales cut-off date (currently on the 10th of the month).

Please refer to www.transunion.hk

Customer can call the application hotline on 2895-6262 or visit any AEON branch nearby.

Customer can call the application hotline on 2895-6262 or visit any AEON branch nearby.
To apply online, please click here.

Step 1: Receive application
Step 2: Review information provided
Step 3:Consider the credit report
Step 4: Card Approval
Step 5: Card will be mailed to Customer's home address or can be picked up at AEON Branch

Customer can call the customer service hotline on 2895-6262 or visit any AEON branch nearby or click here.

Customer can call the customer service hotline on 2895-6262 or visit any AEON branch nearby or click here.

At designated merchants, AEON Card member can make use of credit card instalment to pay for goods or services.  The repayment amount will be charged to the card account every month, up to 24 months.

Customer can call the customer service hotline on 2895-6262 or visit any AEON branch nearby or click here.

Card member can draw cash from the card account through AEON Branch, ATM network, by phone or through website. For details, please click here.

Customer can click here to visit AEON discount merchants offers.

OTP Service is a security feature provided by AEON. When you make an online transaction with your AEON Visa card, AEON Mastercard or AEON JCB card at a participating 3D Secure online merchant, you will receive a 6 digits OTP through an SMS to your registered mobile number. Simply enter the OTP to authenticate your transaction.

No registration is required for OTP Service. And there is no service charge for this service. The OTP SMS will be sent to your mobile number.
Please ensure your registered mobile number with us is valid and updated.

OTP Service provides an extra security protection against online fraud. When you make an online transaction with your AEON Card at a participating 3D Secure online merchant, an OTP is required for the transaction authentication. With the implementation of this password authentication, should your credit card information be pilfered for any reason, they will not be able to use your credit card for the online transactions without the OTP sent to your registered mobile phone.

No. OTP is only required for online merchants that support the 3D Secure authentication protocol.

The OTP expires in 3 minutes after it is issued. If cardholder is unable to enter the OTP to complete your online transaction before the OTP expires, you can click "Resend OTP" button on the transaction webpage in order to receive another valid OTP on your registered mobile number. You can re-submit the new OTP to complete the transaction.
Please note that the "Resend OTP" function can only be used 3 times for each transaction. If cardholder uses the "Resend OTP" function for 3 times in a　row without entering the correct OTP, you will be unable to complete the transaction. You will have to contact our Customer Service Hotline 2895-6262 to activate the service.
If you are unable to complete the transaction with a valid OTP, the transaction will be declined.

If cardholder is overseas and using overseas mobile service providers, the service provider may not support receipt of international SMS. Please bereminded to turn on your mobile phone and activate your roaming service to ensure you can receive the OTP SMS to complete the online transaction when you travel to overseas. Please consult your telecommunication service provider for details.

No, the service is only available for Hong Kong mobile number, to use this service cardholder would have to update your registered mobile with a Hong Kong mobile number.

If cardholder does not have a valid mobile number in our record, you would not be able to make successfully transactions. We suggest you to update your mobile number with us immediately through "AEON HK" mobile app or visit our branch  [Click Here] .

Through "AEON Netmember Service", customer can review credit card e-statements, loan or hire purchase account payment advice. Our bill payment service allows customer to pay for over 400 organizations' bills. Moreover, customer can redeem gifts and cash coupons with Bonus Points, apply credit card or loan through the AEON Netmember Service. Stay tuned, more online services will be coming soon.

All AEON customer can register for the online service through AEON Netmember Website or "AEON HK" Mobile App. 

1. Fill in the required personal information
2. Receive and input one-time password to verify the registered mobile number and email address (if any)
3. Create username and password

Each customer can register only once and have only one "AEON Netmember Service" user account. Once you logon to the account, you can view all the eligible accounts under your name with AEON.

AEON Netmember Service is free of charge.

If customer forget your username or password, please click "Forget Username/Password" in the login page. You have to provide your personal details for verification. If the provided information matches with our record, we will send your username with a one-time password by SMS. After verification, you can reset a new password.
If you have not received the one time password by SMS, please call our Customer Service Hotline at 2895-6262.

“AEON HK” Mobile App is a digital platform through which, customer can conveniently and safely access their accounts and check transaction history with just a few clicks. For more details on Mobile App features, please click here.

AEON will not charge for download and use of the Mobile App. However, customer may be responsible for any mobile data usage fee while accessing our Mobile App service. For details, please refer to your mobile network provider.

To download the Mobile App, customer can simply go to App Store or Google Play Store and search for "AEON HK".

For customers who has registered for "AEON Netmember Service": Login "AEON HK" Mobile App by entering username and password, or login with the enabled biometric authentication.
For customer who has not signed up for "AEON Netmember Service", please click here or register via "AEON HK" Mobile App.

The Mobile App is compatible with the following mobile phones:
• iPhone with iOS 13 or above
• Android phones with version 10.0 or above
Please be noted that tablet models and some specific mobile phones may not support the Mobile App.

No.

To enhance the protection of our customers, existing customers must set a new password when logging in for the first time to meet the security requirements of the new service platform.

Application form can be obtained from AEON Branch or downloaded from AEON website. For details, please click here.

AAVS can be linked with all types of Octopus.

To apply for AAVS, you must be aged 18 or above and have a credit card issued by AEON Credit Service (Asia) Co., Ltd ("AEON"). Each Octopus Holder can have maximum 3 AAVS linked with 3 different financial institutions' credit card. Each Octopus Holder can apply maximum 3 AAVS for his/her family members or friends. Each Octopus Holder can have maximum 6 AAVS accounts (3 for Octopus Holder + 3 for family members or friends).

You can apply for AAVS for up to three Octopus through three different financial institutions.

There are two possible causes:

i. The application has not yet been approved by AEON.
Note: AEON will issue a notification letter with instructions for activation of the AAVS upon approval of your AAVS application.

ii. AAVS for the Octopus is not yet activated.
Note: After you have received the notification letter, you should bring the letter and the Octopus to any MTR Customer Service Centre to activate AAVS on your Octopus. If you have an Octopus PC Reader, you can activate the service through Octopus PC Reader Service at our website.

There can be several reasons:

i. You may already have an existing Octopus linked with AAVS through AEON.
Note: You may apply for AAVS for up to three Octopus through three different financial institutions.

ii. If apply for AAVS for family members, friends or relatives, AEON may require that the primary credit cardholder also holds an AAVS account at AEON.

iii. The application form is not properly filled out, or by other reasons that the application cannot be processed. If you have any enquiry, please contact AEON Customer Service Hotline on 2895 6262 or Octopus Customer Service Hotline on 2266 2222.

For yourself, you can apply for AAVS for up to a maximum of three Octopus through three different financial institutions. You can also apply for AAVS for up to three family members, friends or relatives aged 12 or above.

Cancellation can be made by calling the Octopus Customer Service Hotline on 2266 2222. Upon receipt of your cancellation request, we will send an authorization letter for de-activating the AAVS function on your Octopus. Please bring the letter and the Octopus to any MTR Customer Service Centre within 7 calendar days to deactivate the AAVS function on your Octopus. You may continue to use the Octopus in the normal way after cancellation.

Note: Cancellation of AAVS must be made by the Octopus user, and not the credit card holder

Redemption form can be obtained from AEON Branch or click here this link to redeem online.

Unless otherwise specified in the card application form, cardholders can earn one bonus point for every HK$1 spent on credit purchase.

Cash advance, fees and charges (including finance charge, annual fee, late charge and any other charge), tax payment, casino chips and cancelled or refunded transactions will not be entitled to any bonus point.

Under normal circumstance, bonus points will be deducted for redemption. If there is any cancelled or refunded transaction in your card account after deducting the relevant bonus point，AEON will make adjustment on bonus points earned from the transaction. If the bonus point in your card account is less than the adjustment, there is a chance to show negative bonus point.

Example : You have 20,000 bonus points in your credit card account. After making credit purchase of HK$7,000 in a shop, the bonus point balance will become 27,000. If you redeem a piece of AEON HK$100 gift voucher bonus point will be reduced to 2,000 (require 25,000 AEON Bonus Points to redeem one gift voucher). If due to product detects, the merchant agree to cancel the transaction and refund HK$7,000 to your credit card account. Then AEON will deduct 7,000 bonus points from your credit card account. Because the current bonus point balance is 2,000, it will become -5,000 after the adjustment. If there is no new transactions exceeds HK$5,000, the bonus point balance will be shown negative in the statement of that month.

The new bonus points you earn will be used to offset the negative bonus points until the balance becomes positive in your card account.

Example : If the current bonus point balance is -5,000. And you earn 4,000 new bonus points by purchase spending HK$4,000 in a shop. These earned bonus points will be used to offset -5,000 bonus points. Thus, the bonus points balance will become -1,000 in the statement. The bonus point balance will become positive if you earn more than 1,000 bonus points.

Cardholders of AEON Card JAL and AEON CARD WAKUWAKU are not eligible for the bonus point redemption program.

No, only AEON principal cardholder is eligible for redemption of supplementary card’s bonus points.

1. Online – Select the item(s) you wish to redeem from our online catalogue at AEON net member bonus point page.
2. AEON mobile app – To register or logon to AEON Netmember through mobile app. Download "AEON HK" mobile app, please click here.
3. By mail – Complete the redemption form and mail to: 20th Floor, Mira Place Tower A, 132 Nathan Road, Tsim Sha Tsui, Kowloon, Hong Kong (Please specify "AEON Bonus Point Program")

Accrued bonus points and their expiry date will be shown on the cardholder’s monthly statement. For your convenience, you can also view your bonus points any time through AEON Netmember Service.

Effective from statement of Jun 2021, Monthly Paper Statement Fee of HK$10 per statement will be debited in next month statement.

Customer can avoid the Paper Statement Fee simply by enrolling in the e-Statement service. You will be able to view, download and print out past statements via AEON Netmember and "AEON HK" Mobile App at anytime, anywhere.

The charge will be waived for the Cardholders who will be aged 65 or above in a calendar year.
Example:
I was born on January 1, 1956 and will become 65 on January 1, 2021. Will I be charged the Paper Statement Fee if I have received paper statement in year 2021
No. Exemption is applicable to customers who reached 65 or above during the calendar year. Since you will be aged 65 in 2021, the fee will be waived.

For New customer / Non-AEON Netmember
1. DOWNLOAD “AEON HK” Mobile App and check “e-Statement” after successful registration.
OR
2. Visit AEON Website and click “LOGON” in the top right corner and register AEON Netmember service in the New User Registration.

*Customer who have registered for AEON Netmemeber service, e-Statement Service will be subscribed automatically

For existing AEON Netmember customers and receive Paper Statement
1. LOGON AEON Netmember Service¹
2. Choose “e-Statement”
3. Click “Statement Setting”
4. Select “e-statement”²³

Remark:
1. Change statement option is only available on AEON Netmember, and not available in "AEON HK" Mobile App
2. If the statement setting is updated by 10th of the month, the new setting will be reflected in the current month’s statement.
3. Only principal cardholders can control the e-Statement settings for his/her supplementary card (limited to registered AEON Netmembers only).

If the statement setting is updated by 10th of the month, the new setting will be reflected in the current month’s statement.

Yes. As Principal Cardholder and Supplementary Cardholder will be supplied with separate monthly statements, Principal Cardholder required to change the statement option separately in each card.。
You will be charged for the fee if any paper statements are generated for Supplementary Cardholder during the period. Only principal cardholders can control the e-Statement settings for his/her supplementary card (limited to registered AEON Netmembers only).

You can choose the relevant payee from the merchant list and submit the payment.

No merchant code is required upon making your payment. Simply select the merchant name(s) from the merchant list and input the bill account number(s).

The cut-off time is 3:00 p.m. Any payment instruction received after 3:00 p.m. from Monday-Friday or Saturdays, Sundays and public holidays will be executed on the next business day.

Except tax payment transaction which will not be entitled to any AEON Bonus Points, AEON Credit Cardholders can earn AEON Bonus Points for transactions of the AEON Bill Payment Service.

Apart from special promotion or otherwise specified, every HK$1 spent in AEON Bill Payment can only earn AEON Bonus Point with AEON Credit Card. The maximum AEON Bonus Point that can be earned each month for bill payment transaction is equivalent to the credit limit amount of the card account.

No, you cannot use Bill Payment Service to pay AEON accounts.

2% service fee is applied to the following 2 categories:
- Credit Services
- Securities Broker

The below are excluded from this Service:
- Banking and Credit Card Service
- The Hong Kong Jockey Club
- Bill Type 03 of Inland Revenue Department

Real Time Payment is a payment instruction that will be executed immediately upon your confirmation.

Scheduled Payment / Recurring Payment are payment instructions that will be executed on the specified date(s).

You can amend your Scheduled Payment instructions in "Manage Scheduled / Recurring Payments" and the amendment must be done before 3:00 p.m. on the business day before the payment date.

In that case, the payment instruction will not be executed. However, if your remaining credit limit is insufficient to make payment to the merchants in the "Public Utility" category, we may temporarily increase your credit limit up to a certain amount as determined by us at our absolute discretion in which case we will charge a handling fee of HK$100 which will be debited to your credit card account.

In that case, the payment instruction will not be executed. We strongly recommend you to delete the payee/merchant if necessary after the payment instruction is successfully processed.

On the next business day after the payment date, you may login AEON Netmember anytime after 10 a.m. to check the transaction status in "Transaction Record" in "Bill Payment Service". Apart from checking online, you will be notified by email when your payment instruction has been executed.

For Scheduled Payment, only one scheduled payment can be made for each registered bill. Also, scheduled date must be within 1 month.

For Recurring Payment, only one recurring payment can be made for each registered bill. The recurring payment term shall start from the 2^nd month to the 12^th month.

Mobile Security Key is a 6-digit PIN enabling customers to access online services:

Securely - Provides an extra layer of security by two-factor authentication

Instantly - Generates Security Token for access instantly

Conveniently - Generates Security Token regardless of mobile network

After the setup of Mobile Security Key, you can login and authenticate designated mobile transactions which require additional authentication for a higher level of security by using Mobile Security Key on "AEON HK" Mobile App.

You can also generate Security Token on your mobile to authendicate the login and designated online transactions on AEON Netmember Website.

For details, please click here.

After the setup of Mobile Security Key, customer can generate one-time Security Token on "AEON HK" Mobile App to login and authenticate access on AEON Netmember Website. There are 2 types of tokens:

Login Token - Login AEON Netmember Website

Transaction Token - Authenticate transactions on AEON Netmember Website

For details, please click here.

Yes. Generating Mobile Secure Key does not require mobile network.